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Return Policy

CANCELLATION, RETURN AND EXCHANGE POLICY CANCELLATION

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just send an email to our Customer Service Team info@Tuctucuae.com to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

RETURNS

You may return the product(s) to us either:

For returns from within UAE:

by courier. You can request a return via your My Account section and our Customer Service will arrange for a pick up via our partner courier service.

For returns from outside of UAE:

We are unable to process a return for items shipped to any other destination.

All products must be returned to us unused and with all related accessories (such as tags, boxe(s), instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of receipt by you.

Returns that are damaged or soiled may not be accepted and may be returned to you. Product boxes should also be protected as they are considered part of the product, and your return may not be expected if the box is damaged.

Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s) (with the exception of applicable taxes and delivery and return charges). Merchandise returned to tuctucuae.com will be processed within ten business days (2 weeks) of receipt.

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please contact with our Customer Service. Our team will contact you to assist you with your return request within two (2) business days.If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement subject to stock availability. If the item has a missing part, we will provide what’s missing subject to stock availability.Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.

For all defective items outside of our Return Policy, please contact our Customer Service Team info@Tuctucuae.com.Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible.

EXCHANGES

Please note that we do not offer any exchanges. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.

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